Last updated: June 2026
At Giralda In & Out S.L., we are committed to protecting the privacy of our students, clients, partners, and website users. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD), and other applicable legislation.
1. Data Controller
Giralda In & Out S.L.
Address: Calle José Gestoso 8, 41003 Seville, Spain
Email: info@giraldainout.es
Telephone: +34 955 830 424
Website: https://giraldainout.es
2. What Personal Data Do We Collect?
We may collect and process the following categories of personal data:
Identification Data
- Full name.
- Nationality.
- Date of birth.
- Identification document number when required for the provision of services.
Contact Details
- Postal address.
- Email address.
- Telephone number.
Academic Information
- Spanish language level.
- Placement test results.
- Learning objectives.
- Information related to the academic programme booked.
Accommodation and Stay Information
- Arrival and departure dates.
- Accommodation preferences.
- Information necessary for the organisation of the student’s stay.
Financial Information
- Billing details.
- Information required to process payments and refunds.
Browsing Data
- IP address.
- Device information.
- Browser type.
- Pages visited.
- Time spent on the website.
- Information collected through cookies and similar technologies.
3. How Do We Obtain Your Data?
Personal data may be collected through:
- Contact forms.
- Quote request forms.
- Registration forms.
- Accommodation booking forms.
- Placement tests.
- Emails sent by users.
- Direct communication with our team.
- Partner agencies authorised by the student.
- Navigation on our website.
4. Purposes of Processing
We process personal data for the following purposes:
Managing Information Requests
To respond to enquiries, requests for quotations, and information requests submitted through the website, email, or telephone.
Academic Management
- Conducting placement tests.
- Assigning students to suitable groups.
- Managing courses and educational activities.
- Issuing attendance or achievement certificates.
Enrolment and Booking Management
- Processing registrations.
- Managing payments.
- Organising accommodation.
- Coordinating cultural activities and excursions.
Provision of Additional Services
- Managing host family accommodation.
- Organising airport transfers.
- Arranging insurance when applicable.
- Coordinating with suppliers and service providers necessary for the delivery of the programme.
Service-Related Communications
Sending information necessary for the proper delivery of the booked course or programme.
Marketing Communications
Sending information about courses, promotions, activities, and news related to Giralda In & Out, where prior consent has been obtained or another lawful basis applies.
Compliance with Legal Obligations
Complying with tax, accounting, administrative, and legal requirements.
Service Improvement
Analysing website usage and improving user experience through statistical and analytical tools.
5. Legal Basis for Processing
The legal grounds for processing personal data include:
Performance of a Contract or Pre-Contractual Measures
When a user requests information, books a course, or contracts any of our services.
Compliance with Legal Obligations
When processing is required by tax, accounting, administrative, or other applicable laws.
Consent
For marketing communications, certain cookies, and any processing activities that require explicit authorisation.
Legitimate Interest
To ensure website security, improve our services, and properly manage relationships with students, clients, and partners.
6. Recipients of Personal Data
Personal data may be shared with:
Public Authorities
When disclosure is required by law.
Financial Institutions
For processing payments, refunds, and financial transactions.
Host Families
When the student has booked host family accommodation.
Only the information strictly necessary for the provision of the service will be shared.
Accommodation Providers
Residences, apartments, or other accommodation providers booked by the student.
Transport Companies
When transfer services have been requested.
Insurance Companies
Where necessary for the management of insurance services related to the programme.
Technology Service Providers
Companies providing web hosting, email services, analytics, IT support, cloud storage, or other technological services.
Where required, such providers will act as data processors under appropriate contractual safeguards.
7. International Data Transfers
Some of the technology providers used by Giralda In & Out may be located outside the European Economic Area (EEA).
These providers may include:
- Google LLC.
- Meta Platforms Inc.
- Cloudflare Inc.
- Metricool Software S.L. and associated service providers.
Where international transfers occur, they will be carried out only with organisations that provide appropriate safeguards in accordance with the GDPR, including, where applicable, participation in the EU–U.S. Data Privacy Framework or other legally recognised transfer mechanisms.
8. Analytics and Marketing Tools
To improve our services and measure the effectiveness of our marketing activities, this website may use analytics and marketing tools, including:
- Google Analytics.
- Google Ads Conversion Tracking.
- Meta Pixel.
- Meta Conversion Tracking.
- Cloudflare Web Analytics.
- Cloudflare Insights.
- Metricool.
These tools may collect information about users’ browsing activity, including pages visited, time spent on the website, device information, traffic sources, and other statistical data.
Technologies requiring consent will only be activated after the user has provided their explicit consent through the website’s cookie management system.
9. Data Retention
Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected.
Afterwards, data may be retained in a restricted form for the periods required by applicable laws in order to address potential legal liabilities.
In general:
- Enquiry data: until the request has been fully addressed.
- Student data: throughout the academic relationship and for any applicable legal retention periods.
- Financial and invoicing data: for the periods required under tax and accounting legislation.
- Marketing data: until consent is withdrawn.
10. Your Rights
Individuals have the right to:
- Access their personal data.
- Request correction of inaccurate data.
- Request deletion of their personal data.
- Request restriction of processing.
- Object to processing.
- Request data portability.
- Withdraw consent at any time.
To exercise these rights, please contact:
with the subject line:
“Data Protection Request”
The request must allow us to reasonably verify the identity of the requester.
11. Right to Lodge a Complaint
If you believe that your rights have not been adequately respected, you may lodge a complaint with:
Spanish Data Protection Agency (AEPD)
through its official website:
Spanish Data Protection Agency (AEPD)
12. Information Security
Giralda In & Out implements reasonable technical and organisational measures to ensure the confidentiality, integrity, availability, and resilience of the personal data it processes, preventing loss, alteration, unauthorised disclosure, or access.
However, users should be aware that no method of data transmission over the Internet can be guaranteed to be completely secure.
13. Protection of Minors
Where our services involve minors, Giralda In & Out will process their personal data solely for the proper provision of the contracted services and in accordance with applicable legislation.
Where required, consent will be obtained from parents or legal guardians.
14. Changes to This Privacy Policy
Giralda In & Out reserves the right to amend this Privacy Policy in order to reflect legal, regulatory, or operational changes.
Any updates will be published on this page and will take effect from the date of publication.
Giralda In & Out S.L.
Calle José Gestoso 8 · 41003 Seville · Spain
info@giraldainout.es
+34 955 830 424
